Terms and Conditions
AGB – General Terms and Conditions
GENERAL TERMS AND CONDITIONS WITH CUSTOMER INFORMATION
TABLE OF CONTENTS
- scope
- conclusion of the contract
- right of withdrawal
- Prices and payment terms
- delivery and shipping conditions
- retention of title
- liability for defects (warranty)
- Alternative Dispute Resolution
- VAT and import duties
- transport of the goods
- organization of transport
- disclaimer
- data protection
- customer support
1. Scope
1.1 These General Terms and Conditions apply to all contracts for the delivery of goods that consumers or entrepreneurs (hereinafter referred to as "Customer") conclude with Arliarlux (hereinafter referred to as "Seller"). Deviating terms and conditions of the Customer do not apply unless otherwise agreed in writing.
1.2 A consumer is any natural person who concludes a legal transaction for purposes that are predominantly not related to their commercial or independent activity. An entrepreneur is a natural or legal person who acts in the exercise of their commercial or independent activity.
2. Conclusion of contract
2.1 The product descriptions in the online shop do not constitute binding offers.
2.2 The customer submits his offer via the online order form by placing the desired goods in the shopping cart and completing the ordering process.
2.3 The Seller may accept the offer within five days by:
- A written order confirmation,
- delivery of the goods,
- request for payment.
2.4 If the payment method “PayPal Express” is selected, the customer simultaneously issues a payment order to PayPal by clicking on the order button.
2.5 The contract text will be saved and sent to the customer in text form (e.g. by email) after the order has been placed.
2.6 Input errors can be detected and corrected before the order is placed.
3. Right of withdrawal
3.1 Consumers have a right of withdrawal.
3.2 You may cancel the contract within 14 days without giving any reason.
3.3 To exercise your right of withdrawal, you must inform us (Arliarlux, Arlind Sadiku, Farnweg 6, 5074 Eiken, arliarlux @hotmail .com ) by means of a clear statement (e.g. by post or e-mail).
3.4 Consequences of cancellation: We will refund the order value within 14 days. The customer will bear the return costs unless the goods are defective or not in accordance with the contract.
4. Prices and payment terms
4.1 The prices stated are total prices including VAT. Additional delivery and shipping costs are stated separately.
4.2 For deliveries outside the EU, additional costs may be incurred which must be borne by the customer.
4.3 The available payment options are indicated in the online shop.
5. Delivery and shipping conditions
5.1 Delivery will be made to the delivery address specified by the customer.
5.2 Costs for unsuccessful shipments due to incorrect information provided by the customer shall be borne by the customer.
6. Retention of title
The seller reserves ownership of the delivered goods until the purchase price has been paid in full.
7. Liability for defects (warranty)
7.1 In the event of defects, the statutory provisions apply. The customer must report defects immediately after receiving the goods.
8. Alternative dispute resolution
8.1 The EU Commission provides a platform for online dispute resolution: Link . The seller is not obliged to participate in a dispute resolution procedure.
9. VAT and import duties
The customer is responsible for paying any applicable VAT and import duties in the country of destination.
10. Transport of the goods
Transport begins after the customer has become owner of the goods.
11. Organization of transport
Transport is carried out by an external service provider at the seller’s expense.
12. Disclaimer
Arliarlux acts as a marketer and assumes no responsibility for product quality, as the goods are manufactured and sold by third parties.
13. Data Protection
The processing of personal data is carried out in accordance with the applicable data protection laws. Further information can be found in our privacy policy.
14. Customer Support
Customer support is offered in Switzerland. Inquiries should be sent by email to arliarlux@hotmail.com.